Terms and Conditions
Our terms and conditions are simple and set out below. Please take the time to read them prior to placing an order.
We reserve the right to make changes to any aspect of this website without prior notice to you. This includes prices, changes to item descriptions or photographs or correction of any errors.
All products listed on this website are subject to availability and may be withdrawn without notice. In the event that we are unable to supply a product, we will inform you of this as soon as possible and a refund will be given if you have already paid for the item(s). Because our products are hand made, sizes and colours may vary. All measurements and weights are approximate – please read the item descriptions.
Packaging & Delivery charges stated are for UK mainland only. We regret that due to the weight of our products, postage to some parts of Scotland, Highlands, Islands or Northern Ireland incurs a postal surcharge. This charge will automatically be added to your order if you are in one of those regions. We do not profit from any postage charges. Please contact us regarding international postage. Collection is also possible from our workshop at a convenient time. For more information please read our Delivery section.
We take your privacy very seriously. Paypal and Worldpay are secure payment platforms and your payment details are kept safe from others (including us!). If you wish to pay us directly with a credit or debit card, we are PCI DSS compliant and Worldpay certificated. Your card details are shredded once they have been authorised. We do not store your card details on or offline.
We comply with the Data Protection act as follows: we will use your personal information to communicate with you regarding your order and to inform you of new products or offers (if you agree). We will not pass on your personal information to third parties, except for the purpose of delivering your purchase. If you do not wish to receive communications from us, please let us know and we will remove you from our database. You can also unsubscribe from our email communications.
Returns: According to distance selling regulations you may return your purchase to us within 14 days providing you contact us in writing. Your purchase must be returned to us unused, in its original condition and packaging and great care must be taken in wrapping. Return postage will be at your expense, unless the item is faulty. On safe receipt of returned goods we will refund the value of the goods in full.
We are committed to excellent customer service, please see our Feedback section. If for any reason you are unhappy with your purchase, please contact us immediately and we will do our best to resolve any problems you may have.
Copyright. All the content and products on this website are subject to copyright. We do not allow the copying of our products for your own use or for resale and any infringement will be vigorously pursued.