When will you get your parcel?
In all cases we try to get your item to you within 2-3 working days. This is not always possible, especially at peak business times (June/July) and sometimes it may take longer. If you require a specific delivery day or need your purchase quickly please call us and we will do our best to help.
Is your purchase guaranteed?
At Brighthelm-Stone, we work hard to ensure that you receive your item in one piece, and we have an excellent reputation for outstanding packaging and very limited breakages.
However, due to the fragile nature of our products, no matter how hard we try, unfortunately some items will break in transit. When this does happen we will always replace your item free of charge. We will ask you to send a photo of the damaged item to us prior to any replacement being sent out. Please contact us regarding any items that may have been damaged in transit within 1 week of receiving the item.
Please contact us if you have any problems with your purchase or delivery.
For parcel deliveries we use DPD Next Day delivery (unless you are in the Highlands, Islands or Northern Ireland in which case it will take 2 days). When your item is dispatched you will receive an email and a text using DPD's 'Predict' Service. You can take control of the delivery, and access live tracking information. DPD will email and text you on the day of delivery giving you a one hour delivery window and giving you a further 5 options, so you can take control of your delivery.
If you need a hand checking where your parcel is please feel free to give us a ring on 01403 864970 and we will be happy to help.
All our items that are too large or fragile for our parcel couriers go by our palletised courier Eezehaul.
Good news! We are now shipping to Europe. For delivery to countries outside of Europe we can ship many of our items via our eBay shop. This is because eBay operate a Global shipping programme whereby we ship to their UK depot and they arrange the onward international shipping. If you are an international customer and are interested, please go to http://stores.ebay.co.uk/brighthelmstone